What is your typical turnaround time for emergency support with regard to communication and parts?

When SDI has on-site personnel, the shift coverage coincides with the agreed upon scope of work to meet the support requirements of the client.   If the scope is less than 24 x 7 selected SDI personnel at the site are equipped with cell phones and can be reached 24 hours a day, including weekends and holidays, in order to respond to emergency requests.  SDI's customer service center provides 24x7 emergency services for clients where no SDI personnel are on site.  This service is available to all clients as an additional resource in providing support as needed. Whether on-site or not, during implementation, SDI proactively identifies parts categories that could cause emergencies and proper steps are taken and SOP's created to keep open lines of communication to those sources to anticipate emergency needs.  SDI requires that key suppliers be available 24 hours a day, seven days a week to ensure that emergency situations are expeditiously resolved